European Shipping Available
Free Returns On All UK Orders
International Tracking Shipping Available

FAQs

How long will my order take to arrive?

We offer 3 different delivery options depending on how quickly you want to wear your new shoes!

Standard Delivery : £2.99 (Delivery is within 2-3 working days from despatch. This is a fully trackable service)

Free UK Saver Delivery when you spend over £35 : FREE (Delivery is within 3-5 day working days from despatch)

Next Day Delivery :  £5.99 (Delivery the next working day. Applies to orders placed by 3pm Monday-Thursday)

See delivery details for more info

Do you deliver overseas?

Yes, we currently deliver to the following countries :-

France, Spain, Sweden, Germany, Denmark, Finland, Netherlands, Portugal, Norway, Greece, Italy, Iceland & Switzerland.

The delivery charge is £7.99

I've got a discount code, where do I enter it?

Click on the link in the shopping bag which says "Got a Discount Code? Click here to apply it"

How do I pay for my order?

We accept the following debit/credit cards as methods of payment:-

Mastercard, Maestro, Visa and Visa Electron

We also take payments via Paypal.

Are my card details safe?

To ensure the highest levels of security your card details are entered over a secure server system. Your card information is encrypted before being processed and shoebou do not retain credit card details once your order has been completed.

Can I return my order?

Yes, see our returns policy for more info.

I've got a query about my order, who do I contact?

Simply email customercare@shoebou.com and we'll get back to you as soon as we can or fill in the form on the Contact Us page.

Are you on Facebook & Twitter?

Yes! Become a fan on facebook or follow us on twitter for exclusive offers & news.

Facebook : www.facebook.com/shoebou

Twitter : @shoebou

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